Swee Lee is the leading retailer and distributor of musical instruments in South East Asia. With an industry leading in-store experience and ambitious plans for expansion of both our retail and online businesses, we look forward to bringing music to life in one of the most interesting and fastest growing markets in the world.

We are looking for a Customer Support Representative to join our E-commerce Team as we strive to deliver world-class service to our customers. We want somebody who matches our spirit and ambitions, and someone who will challenge us to constantly push our boundaries. The role will be based in Singapore, at one of our showrooms.

Responsibilities

  1. Providing support to online customers that write to us via our various channels
  2. Perform service recovery and facilitate returns and exchanges
  3. Provide support to online sales and support functions via product photography, order processing, product packing and providing product information
  4. Being based out of one of our showrooms

Requirements

  1. Good written and verbal communication skills
  2. Previous experience in a customer support role
  3. Basic photography skills
  4. Familiarity with Google Drive applications
  5. A patient and empathetic attitude
  6. Familiarity with CRM systems and practices - Shopify and Gorgias
  7. Customer focus and adaptability to different personality types
  8. Ability to multitask, set priorities and manage time effectively
  9. Ability to identify customers’ needs, clarify information, research issues and provide solutions
  10. Punctuality and the ability to respond quickly to enquiries
  11. Meet personal/team qualitative and quantitative targets
  12. Knowledge of musical instruments is a plus (Drum, Guitar, Bass, Ukulele or Keyboard)
  13. Be able to work weekends and do shift work

Benefits

  • Competitive salary
  • Commission scheme available
  • Healthcare, dental, insurance coverage
  • Attractive staff discount at our academy or for purchase of musical instruments
  • Various leave schemes (such as annual, sick, maternity, childcare)

We regret that only shortlisted candidates will be notified.